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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Makenzie Milburn

Makenzie Milburn

April 8, 2026

5  out of  5
rating by Makenzie Milburn
"I was having a really hard time getting help through the claims department they were all really rude but once I got to Cat from the front royal office she made it so a better experience and so much easier plus helped us get everything taken care of without any issues , I was able to finally take a deep breath and think. Cat is the woman to go to if you are every have any problem or need help getting insurance😁"
We responded:
"Thank you, Makenzie! Having local representation to help facilitate the claims process can make or break a relationship with an insurance company! I'm glad you are my customer and I'm so happy to know the lengths that Cat went to assist. I appreciate the review! ~Ellen"
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Kloe Jenkins

March 18, 2026

5  out of  5
rating by Kloe Jenkins
"This agency makes you feel like family and has the best rates around! 10/10 reccomend Ellen Aders and her team 🫶🏻"
We responded:
"Thank you, Kloe! We try very hard to make customers feel like family here. I am aware that there are hundreds of other insurance companies, and I appreciate you choosing us! ~Ellen"
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Tes Peacher

March 17, 2026

5  out of  5
rating by Tes Peacher
"Been with State Farm for many years. Never had any issues always get a prompt response anytime I have questions or need to make a change."
We responded:
"Hi, Tes! Thank you for taking time to leave us a review. I appreciate you and your business. ~Ellen"
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Jessica houck

March 16, 2026

5  out of  5
rating by Jessica houck
"I've known for quite a while now that I needed to switch auto insurance companies, but I never felt ready to comit to making the change. I messaged Cat and she was able to explain the process to me in simple, step by step terms. I got the same coverage that I already had, but saved $1,500 a year by switching to State Farm. So glad I finally made the decision to switch."
We responded:
"Hi, Jessica! I'm so glad you picked State Farm and my agency! Catherine is a delight to work with! Welcome to our State Farm family. ~Ellen"
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Cindy Frederick

March 10, 2026

5  out of  5
rating by Cindy Frederick
"Had great service with Bertie this morning.She was very patient and great at explaining my concerns. Highly recommend her."
We responded:
"Thanks for leaving a review, Cindy! Bertie love talking about life insurance. She has more experience than all of us combined! ~Ellen"
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Bryn High

March 9, 2026

5  out of  5
rating by Bryn High
"I had a great experience working with the Ellen Aders Team at State Farm in Front Royal. Their communication was excellent from start to finish—they kept me informed every step of the way and made sure all my questions were answered clearly. What really stood out was how quickly and efficiently they handled everything. The service was truly expedient, and the whole process felt smooth and stress-free. It’s clear they care about their clients and take pride in providing responsive, professional support. Highly recommend Cat, Nora and the rest of Ellen Aders Team if you’re looking for reliable insurance service and a team that communicates well and gets things done quickly."
We responded:
"This review blew me away, Bryn! Thank you so much for your kind words! Nora said she was going to frame it and hang it on the wall at home!!!! Welcome to my agency! ~Ellen"
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Lauren Wilkins

March 5, 2026

5  out of  5
rating by Lauren Wilkins
"They were great to work with and cut my insurance down and saved me a lot— when my situation changed and I needed new insurance they were kind and helpful to assist me! I love the ladies here!"
We responded:
"Gosh, Lauren! This review has made my day. We try hard every day to be as helpful as possible. Thank you for noticing! ~Ellen"
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Missy Smith

February 27, 2026

5  out of  5
rating by Missy Smith
"Dana helped our son get his car insurance when ours couldn't do it that day!!Very nice and so helpful for our Son.This is his first time having a van!!Thank you again for helping him out he so appreciated it!!"
We responded:
"Dana's knowledge of insurance is exceptional! If anyone could make it happen it would be Dana. Welcome to our State Farm family and THANK YOU for taking time to leave a review. ~Ellen"
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Sally Kilpatrick

February 23, 2026

5  out of  5
rating by Sally Kilpatrick
"Our experience will Ellen was great. When I contacted her about getting insurance, she was very quick to get us quotes and fit us in for an appointment. Ellen explained each step and option, helping us make decisions with information and without pressure. We would highly recommend her office for insurance purposes."
We responded:
"Thank you, Sally! I love helping my friends find just the right coverage! Welcome to the State Farm family!!"
Profile photo of Lora Selman

Lora Selman

February 16, 2026

5  out of  5
rating by Lora Selman
"I cannot speak highly enough about not only the coverage but the personalized, helpful approach by everyone in the office is astounding! I’ve never stepped foot in this office (I don’t even live in the same city) yet when I call with a question or concern, they treat me with kindness and respect. I’ve called a bit disgruntled even and they empathize with my concerns and do everything in their power to make things better - sometimes I get my way, sometimes I don’t but I ALWAYS end the call confident that I’ve been heard and helped to the best of their ability. I love this team and know, without a doubt, that they are FOR me in every way!"
We responded:
"LORA! What a wonderful review! I can't thank you enough for the kind words! This team is young, but they work so hard and really do care about each one of our customers! I'm glad you've experienced it firsthand. ~Ellen"
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Bonnie

February 9, 2026

5  out of  5
rating by Bonnie
"A shout out to Rachel!! She was professional, patient and answered all my questions. She made the entire process easy! Thank you!"
We responded:
"Thanks for taking time to leave a review, Bonnie! Working with Rachel is a wonderful experience. She listens, helps customers find the coverage that is right for them, and she has FUN along the way! ~Ellen"
Profile photo of Bill Sholar

Bill Sholar

February 6, 2026

5  out of  5
rating by Bill Sholar
"Cat was SO helpful in making sure I had the right coverage! Thanks again!"
We responded:
"Hi, Bill! I'm so happy you joined our agency! Thanks for taking time to leave a review and thanks for picking this agency! Cat is very knowledgeable about all our products and is passionate about helping people. She's definitely an asset to my team."
Profile photo of Nora McMackin

Nora McMackin

January 22, 2026

5  out of  5
rating by Nora McMackin
"I cannot thank Ellen Aders State Farm enough. They saved me thousands of dollars on Auto and Homeowners Insurance. They are so knowledgeable and professional and kind. Thank you!"
We responded:
"NORA!!! I am personally so glad you are a part of this team! It's icing on the cake that we could help you & Shannon with your insurance. Thanks for the review. ~Ellen"
Profile photo of Holly Rhodenhizer

Holly Rhodenhizer

January 18, 2026

5  out of  5
rating by Holly Rhodenhizer
"I recently had an incident with a deer and my new car, and Ellen Aders made the entire process incredibly easy. I notified her right away, and she took care of everything with minimal effort on my end. She made sure I had a rental car set up and even sent a copy of my current insurance to the rental company when I realized I didn’t have it with me. Ellen is delightful to work with and truly ensures her customers are taken care of every step of the way. I can’t recommend her enough!"
We responded:
"Thank you, Holly! I'll give you a lift anytime. I'm just sad the body shop didn't play a trick on you! Thanks for choosing me to be your agent! ~Ellen"
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David L

January 15, 2026

1  out of  5
rating by David L
"She is rude and uncooperative. Has a real good knack for making you feel like an inconvenience."
We responded:
"I heard your response when you hung up on me this morning. If you'd like to address your feelings with me directly, please call back and I'd be happy to have a conversation with you. ~Ellen"
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Char Coleman

December 23, 2025

5  out of  5
rating by Char Coleman
"I had insurance setup within minutes! The staff was very friendly, efficient, and quick."
We responded:
"Hi, Char! Thanks for taking time to leave us a review! We try to be quick but also thorough! I'm glad you have joined our State Farm family! ~Ellen"
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Margaret Z

December 10, 2025

5  out of  5
rating by Margaret Z
"Omg!!!!! Excellent people to work with. BEST Agent. And staff ever...."
We responded:
"Hey, Margaret! Sorry to have missed you at the Christmas parade last Saturday! Thank you for this delightful review and THANK YOU for your business! ~Ellen"
Profile photo of Timothy Moran

Timothy Moran

December 5, 2025

5  out of  5
rating by Timothy Moran
"Nothing but awesome. Agent was very knowledgeable and diligent in helping me select the right coverage. Staff is professional and very friendly."
We responded:
"Timothy! I'm so glad you are my customer! Thank you for taking time to leave this FIVE-star review! Happy New Year! ~Ellen"
Profile photo of Abbey Rinker

Abbey Rinker

December 5, 2025

5  out of  5
rating by Abbey Rinker
"Ellen and her team have been fantastic to work with. Great communication and they care about you as a customer. They have saved me over $100 A MONTH with their insurance. I have no regrets using them from now on."
We responded:
"Hi, Abbey! Thank you so much for leaving this glowing review! We DO care about our customers and try out best take care of everyone's needs! Thanks for choosing my agency! ~Ellen"
Profile photo of Wes Gray

Wes Gray

December 4, 2025

5  out of  5
rating by Wes Gray
"Great people to work with and made everything work out for me with helping understand my policy"
We responded:
"Thank you, Wes! I appreciate your business and that you took time to leave us a review! ~Ellen"
Profile photo of Dustin

Dustin

December 3, 2025

5  out of  5
rating by Dustin
"I wanted a new local insurance company and hit the jackpot with them. Super friendly, great prices, fast at reponding, and I guarantee the pocket ice scraper will get used this winter lol."
We responded:
"That gave me a good laugh, Dustin! I wanted to try something different, but I'm not quite sure how those tiny little ice scrapers will work. So, let us know! Thank you so much for trusting my agency with your business! I know Rachel worked hard to get just the right amount of coverage for you! See you soon at Hibachi Fresh for lunch ~Ellen"
Profile photo of Erica Robinette

Erica Robinette

December 1, 2025

5  out of  5
rating by Erica Robinette
"Next door or across the miles, State Farm is always a Good Neighbor! Ellen worked seamlessly with our office in NY with transferring our mutual customer. Thank you, Ellen!"
We responded:
"Erica, you need to be in a State Farm commercial!! Thank you!! ~Ellen"
Profile photo of Christina Zahm

Christina Zahm

November 26, 2025

5  out of  5
rating by Christina Zahm
"So wonderful! Answered all my questions in a timely manner, was patient with me as I shopped around, I even got busy at work and forgot to get back with them but she sent me a follow up text! Thank goodness! I’d probably be driving without insurance if it weren’t for that text! Customer service was excellent!!! Five Stars all around!!!!!"
We responded:
"What a wonderful review, Christina! Thank you for taking time out of your busy day to leave such kind words. I appreciate your business! ~Ellen"
Profile photo of Bertha Jenkins

Bertha Jenkins

November 13, 2025

5  out of  5
rating by Bertha Jenkins
"Great team, it’s comforting to know they are there to answer all my questions! Thank you!"
We responded:
"Thanks, Bertha! I appreciate the FIVE-star review and that fact you took time to leave it! ~Ellen"
Profile photo of Robert Demariano

Robert Demariano

November 12, 2025

5  out of  5
rating by Robert Demariano
"I made the switch to State Farm for my business insurance and now have better coverage while paying less for it. In addition, top notch customer service with an insurance company that donates and volunteers in the community."
We responded:
"Thanks, Rob! I'm so honored that we could be a part of Robby Ds Lil Greens' growth!! I appreciate the review and your trust placed in my agency! ~Ellen"