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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lynn Lyerly

Lynn Lyerly

November 7, 2025

5  out of  5
rating by Lynn Lyerly
"Rachel was very personable and friendly. It was a pleasure doing business with her."
We responded:
"Thank you for this review, Lynn. I will definitely share your remarks with Rachel! ~Ellen"
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Shirley Hall

October 29, 2025

5  out of  5
rating by Shirley Hall
"Rachel has been great to work with over the last 2 years. I have never experienced the personal connection with my insurance carrier as I have with State Farm. It’s rare for any company to be personable these days but this office is. I would highly recommend getting a quote for any insurance needs you may have."
We responded:
"Thank you, Shirley! Rachel loves getting to know new people. We try so hard to make the customer service experience different at Aders Insurance Agency, Inc. There are lots of choices for insurance in Front Royal. Thank you for choosing us! ~Ellen"
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Mathew Rivera

October 29, 2025

5  out of  5
rating by Mathew Rivera
"Super easy to work with and very very friendly. Took care of my vehicles with no problem!"
We responded:
"Thank you, Mathew for this FIVE-star review! We try hard to make insurance as easy as possible for our customers! ~Ellen"
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Rippy Gill

October 29, 2025

5  out of  5
rating by Rippy Gill
"What a warm welcoming office! Cat especially is a great listener and offers solutions after considerable evaluation. Highly recommend."
We responded:
"Thanks, Rippy! You hit the nail on the head with Cat Dawson! I'm lucky she is part of my team. ~Ellen"
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Rosa Cadet

October 29, 2025

5  out of  5
rating by Rosa Cadet
"I have been with Ellen Aders for over a decade an wouldn't change for the world she is so caring understanding an goes up out an beyond to help not only in her profession but more ways than one her staff has the upmost respect excellent customer service a great team great company Katherine Maria thanks for always the thoughtful reminder when a payment is due .. all you guys are great thank you Ellen for keeping me insured your the best much respect 🙏"
We responded:
"Rosa, you are part of our family! I always enjoy our visits and love to hear all about your life!! Thank you for taking time to leave this feedback. It means so much, especially from a friend! ~Ellen"
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Mandarin Jones

October 28, 2025

1  out of  5
rating by Mandarin Jones
"Do not, and I repeat DO NOT GET STATE FARM, I’ve used them for years, literally never used any other insurance company, they’ve always had great rates, towing and overall coverage for my vehicles and my skoolie conversion. Always one quick call away, until I filed a claim, I had lost brakes and tapped another vehicle in my driveway and used my insurance to cover it, in which they did, a week later? I got a call saying the “higher ups” decided to drop me due to my “ driving record” in which I had previously had ran to double check this past June as still good for insurance, ( as I have a clean driving record) was still Good and it was, but everything changed after the claim and they took over $800 for a policy on my new car that they later closed 2 weeks into said policy and never refunded me my money… honestly very upset about how I’ve been treated and wouldn’t recommend going through them as I’m the second person I know that’s been dropped due to filing a claim."
We responded:
"Hi, Katherine. I wish I had control over State Farm's underwriting decisions. I never like to lose a customer. I'm sorry you had this experience. ~Ellen"
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Terry Schmiedeknecht

October 16, 2025

5  out of  5
rating by Terry Schmiedeknecht
"Fantastic customer service from Bertie Yeager. She took the initiative to review a few of our policies and we were able to make much needed changes for the future. Reasonable prices and comfort for the future. Thank you to Ellen and her team."
We responded:
"Hi, Terry! Bertie is the absolute BEST when it comes to life insurance! I'm so glad you had an opportunity to work with her. Thank you for taking time to leave a review and I appreciate your business! ~Ellen"
Profile photo of Mattie Christy-Shideler

Mattie Christy-Shideler

October 16, 2025

5  out of  5
rating by Mattie Christy-Shideler
"We absolutely love everyone at Ellen Aders State Farm! The whole team is friendly, helpful, and always makes things easy. I’ve worked closely with Ellen and Rachel, and they’ve both gone above and beyond to take care of us. You can tell they really care about their clients and love what they do. Highly recommend!"
We responded:
"Mattie!! I'll never throw a pretzel on the floor again!! Thank you for taking time to leave us this review. I appreciate your business and am excited to check out the new shop!!! ~Ellen"
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Melissa Durant

October 15, 2025

5  out of  5
rating by Melissa Durant
"These ladies are AWESOME! Anytime I’ve needed anything they’re are on it!! I have ALL my insurance thru this office, and have for years, and have always gotten customer service off the charts!! These ladies are ROCKSTARS!!"
We responded:
"What a great review, Melissa!! I have to agree, the ladies on my team ARE awesome and I certainly appreciate you saying so. Thank you for your business and THANK YOU for this wonderful review! ~Ellen"
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John E

October 8, 2025

5  out of  5
rating by John E
"Rachel, Catherine, the whole team always helps me out whether it being a quote or insuring a new vehicle. My go to every time."
We responded:
"Thank you, John, for such nice comments! This team really cares and wants to help folks make sure all their insurance needs are covered. I appreciate your business! ~Ellen"
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Cassy Foster

September 26, 2025

5  out of  5
rating by Cassy Foster
"I highly recommend working with Rachel at State Farm! She was a huge help when we decided to switch our auto and home insurance. Not only did she get us a much better rate that is saving us a lot of money, but her customer service was excellent. She's quick to respond, knowledgeable, and made the transition easy and stress-free."
We responded:
"Hi, Cassy! Thank you for taking time to leave this wonderful review! Rachel IS wonderful. She knows our products inside and out and loves helping people determine what's best for THEM! Welcome to our State Farm family. ~Ellen"
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Andrea Ross

September 24, 2025

5  out of  5
rating by Andrea Ross
"Insurance is never fun but my experience with Ellen Ader's State Farm office was personable and handled with genuine care. My questions were addressed and my concerns, reassured. I felt listened to and seen, and we found a plan that made sense for me and my family. Great experience."
We responded:
"You are one fine lady, Drea! Thank you for your kind words and for trusting me with your insurance. ~Ellen"
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Amanda Medlin

September 24, 2025

5  out of  5
rating by Amanda Medlin
"I worked with Rachel and she was absolutely fantastic! She made the entire process a complete breeze and was extremely helpful and quick. Highly, highly recommend!"
We responded:
"Rachel has so much knowledge and she's a ton of fun to work with! Thank you for choosing my agency! ~Ellen"
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Mark Little

September 18, 2025

5  out of  5
rating by Mark Little
"Professional staff,friendly."
We responded:
"Mark! Thank you for putting your trust in us! I'm looking forward to a long business relationship. Welcome to our State Farm family! ~Ellen"
Profile photo of Richard Ressa

Richard Ressa

September 4, 2025

5  out of  5
rating by Richard Ressa
"Very friendly and knowledgeable about their service. Rachel really helped me out with picking the right policy best for me. And also very helpful getting the right documents to my bank. Thank you so much. Very much appreciated."
We responded:
"Thanks for this feedback, Richard. Rachel comes to work every day eager to help people. Her knowledge is unparalleled. Thank you for trusting us with your insurance and welcome to our State Farm family! ~Ellen"
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J Duncan

August 27, 2025

5  out of  5
rating by J Duncan
"The best by far! They have helped me every step of the way when my old car was totaled and I was dealing with the other persons insurance. Once I purchased my new car they were quick to get my new one insured at a lower price! 💙 I’ve tried switching in the past but they always come out on top with better coverage at a lower price! They’ve made me a customer for life!"
We responded:
"Claims are the worst, but it's exactly why we have insurance! I'm happy to know the team was so helpful! I was glad to see you come back to State Farm:) Thank you for taking time to leave this review. ~Ellen"
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asf meg

August 6, 2025

5  out of  5
rating by asf meg
"The staff at State Farm were so kind, understanding, patient when it came time to insure my home & auto. My husband, now deceased, had always handled that type of thing. The knowledgeable staff were a true blessing to me, explaining my policys so that I could better understand. Thank You State Farm!"
We responded:
"Thank you for this wonderful review! In addition to industry expertise, my team strives to embrace the "people" side of our business too. I'm glad you've found a place where you feel comfortable. ~Ellen"
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Timothy Breeden

July 31, 2025

5  out of  5
rating by Timothy Breeden
"Great customer service highly recommend them thanks cat and Rachel for all your help 😊"
We responded:
"Thank you for the FIVE-star review!! ~Ellen"
Profile photo of Olga Green

Olga Green

July 31, 2025

5  out of  5
rating by Olga Green
"Super nice friendly and on the ball with ever thing… Staff is knowledgable and able to help fast .. so glad I changed to State Farm From a happy customer .. 😊"
We responded:
"Thank you for this awesome review, Olga! I'm glad you have joined our State Farm family! ~Ellen"
Profile photo of Rhanda Moore

Rhanda Moore

July 30, 2025

5  out of  5
rating by Rhanda Moore
"My policy was already super inexpensive and Cat Dawson got me even a few dollars lower and included towing!! I did not have to do anything. Plus they are a very important part of our community and do great work all the time for our town! Love them!"
We responded:
"Thank you, Rhanda!"
Profile photo of Char Coleman

Char Coleman

July 11, 2025

5  out of  5
rating by Char Coleman
"I had insurance setup within minutes! The staff was very friendly, efficient, and quick."
We responded:
"Hi, Char! Thanks for taking time to leave us a review! We try to be quick but also thorough! I'm glad you have joined our State Farm family! ~Ellen"
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Jim Dimmette

June 20, 2025

5  out of  5
rating by Jim Dimmette
"Great response and service by Rachel Jackson"
We responded:
"Thanks, Jim! Rachel is so knowledgeable and a joy to work with! Thanks for leaving the feedback! ~Ellen"
Profile photo of Patience Francis

Patience Francis

June 19, 2025

5  out of  5
rating by Patience Francis
"The staff are so kind and caring, patient and supportive, and professional!"
We responded:
"Thank you, Patience, for your kind words! I appreciate your business. ~Ellen"
Profile photo of Greg Williams

Greg Williams

June 19, 2025

5  out of  5
rating by Greg Williams
"We recently switched both our home and auto insurance to State Farm, and we couldn’t be happier—thanks to Rachel! She made the entire process smooth, easy, and stress-free. Rachel was knowledgeable, patient, and took the time to explain all of our options clearly. Her professionalism and attention to detail really stood out. We’re confident we made the right choice, and we truly appreciate Rachel’s help in making the switch seamless. Highly recommend working with her!"
We responded:
"Hi, Greg! I'm so happy you selected my office for your auto and home insurance! Rachel's knowledge is unparalleled and she's fun to work with. I often hear big laughs coming from her office. I appreciate your business! ~Ellen"
Profile photo of Joseph Kenney

Joseph Kenney

June 12, 2025

5  out of  5
rating by Joseph Kenney
"Very friendly staff to work with, always answers questions in a timely manner. Great small town business that makes you feel like your part of there family."
We responded:
"Thank you for leaving this review, Joseph! We really do try hard to create a small town, family like environment in the office. I am happy to hear that someone notices and appreciates it! Thanks for your business! ~Ellen"